On the Other Side of the Bed

Over the last few days, I have had the opportunity to assume the role of family caregiver and during this time there have been numerous interactions with professional caregivers.  Observing their actions and listening to their words has reinforced the impact their approach can have on both the individual and the caregiver in stressful situations.  All caregivers make an impression on those in their care and should integrate certain actions into their role:  

• First and foremost, caregivers should always introduce themselves and their role to the individuals in their care.  A sincere smile and direct eye contact are very important in acknowledging the importance of both the individual and the caregiver in the current situation.  When at all possible, reach out and shake their hand, touch their forearm or pat their shoulder; touch can be comforting and confidence building.  They deserve your full attention.

• Explain what is about to occur or what has occurred, how long the procedure may last, what the expectations are and what concerns or problems are present.  Prepare them if there will be pain or discomfort.  Discuss these topics at the level of their understanding; repeat the information and instructions several times if need be.

• Take time to listen to their concerns and answer their questions.  If the answer is not known, admit it and obtain the answer when at all possible.  What is routine for the professional caregiver may be a new and frightening experience to the individual and their caregiver. 

• Offer sincere reassurances when appropriate; “It is almost done”, or “You are doing a great job” especially if any of the senses are compromised or pain is involved to decrease fear and anxiety.  

• Make sure they know what the next step in their care will be; a follow-up appointment, a phone call and the approximate time frame they will have to wait to obtain results.  Waiting can be incredibly anxiety producing.

This same advice is valid for any caregiver in any role they assume for an individual in need.  Standing or lying on the other side of the “healthcare bed” is not only a unique experience; it is a great learning tool.