“Caregiver” is largely visible on the badges of each Cleveland Clinic employee from nurse and resident to housekeeper and engineer. It is more than just a word here; it is their living mantra reminding everyone that being a caregiver is their first duty. Each and every employee’s role is important in providing a caring and healing environment for the patients and family members.
The Cleveland Clinic is massive -- huge buildings connected by skywalks and shuttles over a sprawling campus-- and could be viewed as overwhelming but as my family has learned over this past week it is also a deeply personal place where anyone will pause to greet you sincerely, to offer directions or to repeat an instruction. It is these simple acts that bring comfort to weary loved ones. Despite the toll this health care crisis has brought our family; being here has been amazing experience in the level of care my father has received as well as the teaching and support we have all received on a very personalized level.
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